I'm very lucky this year as I have a great boss and great co-workers. All of us already have experience as Air Service Reps but I'm a little frustrated as I feel that I should remember every- thing and not have to ask questions or consult my notes from two years ago. I know I'm just being hard on myself and Susie, my boss and Kaska, my co-worker remind me of this but I just want to step right in and do everything 100%. That will happen. It just may take a few days.